Skip to content

Terms of Service

Welcome to ConsVoice, an app designed to empower consumers in Nigeria by providing a platform to share and discuss their experiences with purchased products and services. By accessing or using ConsVoice, you agree to comply with the following Terms of Service. Please review these terms carefully.

1. Use of ConsVoice

ConsVoice allows users to:

  • Share experiences, including complaints and commendations, about products and services.
  • Connect with others in communities focused on consumer rights, product recommendations, and shared interests.
  • Build networks and discover new services or products aligned with personal preferences.

We do not charge users to access ConsVoice. Complaints are processed and relayed to vendors or service providers as part of our commitment to fostering consumer advocacy.

2. Age and Eligibility

To use ConsVoice, you must:

  • Be at least 13 years old (or meet the minimum age requirement in your country).
  • Not be prohibited by law from using our services.
  • Not have a previously disabled account due to violations of ConsVoice’s policies or Community Guidelines.

3. Content Sharing and Community Standards

Users can share text and images on ConsVoice. However, all content must:

  • Adhere to ConsVoice’s Community Standards, which prohibit hate speech, harassment, threats, blackmail, illegal activities, and misinformation.
  • Respect others’ intellectual property rights, privacy, and Nigerian Data Protection Regulation (NDPR) guidelines.
  • Avoid infringing on the rights of third parties, including businesses or individuals.

We reserve the right to review, moderate, and remove content that violates these standards.

4. Liability

While ConsVoice strives to provide accurate, reliable services, we are not liable for any:

  • Damages or losses incurred through the use of the platform.
  • Outcomes resulting from unresolved disputes between consumers and vendors.

This platform operates in compliance with Nigerian law, and any disputes shall be governed by Nigerian legal frameworks.

5. Permissions You Grant to ConsVoice

By using ConsVoice, you grant us the following permissions:

  • Content License: By posting on ConsVoice, you provide us with a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, distribute, and display your content. This license ends when you delete your content and inform us to remove any remaining records.
  • Automatic Software Updates: To improve our services, ConsVoice may automatically install software updates without additional notification.

6. Intellectual Property

All intellectual property on ConsVoice, including trademarks, logos, software, and content, is protected by law. You may not copy, modify, distribute, sell, or lease any part of our platform without explicit permission.

7. Services We Provide

ConsVoice aims to:

  • Facilitate transparent communication between consumers and vendors.
  • Collaborate with the Federal Competition and Consumer Protection Commission (FCCPC) and legal teams to resolve consumer disputes.
  • Provide tools for self-expression through posts, media, and engagement with others.
  • Maintain platform safety through regular content moderation and compliance checks.

8. Safety, Security, and Research

We prioritize platform safety through:

  • Advanced security protocols to protect user data in compliance with NDPR.
  • Partnerships with the FCCPC to handle escalated consumer disputes.
  • Regular research and testing to enhance the user experience.

9. Data Protection and Compliance

ConsVoice adheres strictly to Nigerian Data Protection Regulation (NDPR) standards. We hold an NDPR Certificate, validating our data-handling processes. All collected information is:

  • Used solely for the purpose of improving user experiences and resolving complaints.
  • Stored securely with industry-standard encryption measures.
  • Accessible to regulatory bodies upon lawful requests.

10. Changes to Terms of Service

ConsVoice may update these Terms of Service periodically. We will notify you of significant changes and seek your consent where required by law.

11. Contact Us

If you have questions about these Terms of Service, please contact us at info@consvoice.com.

By using ConsVoice, you agree to these Terms of Service and commit to fostering a respectful, trustworthy, and engaging community.