Effective Date: December 2024

1. Information We Collect: We collect information to provide a better experience and improve our services. This includes:

• Account Information: Information you provide during registration, such as your name, email, phone number, and profile details.
• Activity Data: Information about your use of ConsVoice, such as posts, comments, likes, and complaints.
• Device and Usage Data: Information about the device and browser you use, including IP address, device type, operating system, location (if enabled), and activity logs.
• Vendor Interaction Data: Information related to your engagements with vendors and businesses through the platform, including feedback, complaints, and resolutions.
• Legal and Compliance Data: Any additional information you provide for dispute resolution processes, as required by applicable laws or regulations.

2. How We Use Your Information: ConsVoice uses your information to:

• Provide and improve our services, including personalizing content.
• Connect you with relevant content, communities, and organizations.
• Facilitate communication with vendors and organizations to resolve issues.
• Collaborate with regulatory bodies, such as the Federal Competition and Consumer Protection Commission (FCCPC), for resolving disputes and ensuring compliance.
• Monitor and enhance security and safety on the platform.
• Conduct research and testing to improve user experience and services.
• Comply with Nigerian Data Protection Regulation (NDPR) and other applicable laws.

3. Data Sharing:

• Collaboration with Legal Teams and FCCPC: Your data may be shared with regulatory bodies and legal teams for the purpose of dispute resolution, but only in compliance with applicable laws and with your consent where required.

4. Data Protection and Legal Compliance: We are committed to protecting your data and ensuring compliance with all relevant laws. As part of this commitment:

• We have obtained the Nigerian Data Protection Regulation (NDPR) Certificate, which certifies our compliance with data collection and processing laws in Nigeria.
• We follow strict protocols to ensure that your data is handled securely and transparently.

5. Your Privacy Options: You can review and adjust your privacy settings within ConsVoice to control how your information is used. We offer tools to manage:

• The visibility of your posts and profile.
• Permissions related to location and other sensitive data.

6. Data Security: ConsVoice uses industry-standard security practices to protect your information. These measures include encryption, secure data storage, and regular security audits. However, no system is entirely secure, and we encourage users to protect their account credentials.
7. Data Retention and Deletion:

• ConsVoice retains your information for as long as your account is active or as needed to provide our services.
• If you delete your account, we will delete associated information unless we are required to retain it by law or for legitimate business purposes (e.g., dispute resolution or regulatory compliance).

8. Collaboration with Regulatory Bodies: We work with regulatory bodies such as the Federal Competition and Consumer Protection Commission (FCCPC) to resolve disputes and ensure that our platform meets legal and ethical standards. Your data may be shared with these bodies when necessary to address complaints and provide resolutions.
9. Changes to This Policy: ConsVoice may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes and seek your consent where required by law.
10. Contact Us: If you have questions about this Privacy Policy or wish to make a request regarding your data, please contact us at info@consvoice.com.

By using ConsVoice, you consent to the collection and use of your information as outlined in this Privacy Policy.