Launched in 2024, ConsVoice is a groundbreaking app tailored specifically for consumers in Nigeria, empowering them to share feedback about the products and services they use. Whether it’s a commendation or a grievance, we provide a dedicated platform to ensure consumer voices are heard and acted upon.

What We Do

At ConsVoice, we aim to bridge the gap between consumers and businesses. Our platform facilitates clear communication, enabling consumers to:

• Share commendations for excellent services or products.
• Lodge complaints and seek resolutions directly from vendors and service providers.

Beyond being a feedback platform, we serve as a liaison between consumers and businesses. We work closely with the Federal Competition and Consumer Protection Commission (FCCPC) and a team of legal experts proficient in conflict resolution to address and resolve consumer concerns. Our legal team leads the way in advocating for consumer rights and ensuring disputes are handled professionally and fairly.

We also prioritize transparency by updating users on the status of their complaints and commendations, ensuring that businesses engage constructively with their customers.

How We Operate

1. Consumer Interaction: Users can easily register and share feedback via the app. Feedback is categorized into commendations and complaints for seamless processing.
2. Vendor Engagement: Complaints are relayed to vendors through our structured communication system. We ensure that issues reach the appropriate party within the shortest possible time.
3. Resolution Process: Our legal team and FCCPC partnerships facilitate dispute resolution. This may involve mediating discussions, following up with vendors, or escalating unresolved cases to regulatory authorities.
4. Data Protection and Compliance: We adhere strictly to Nigerian Data Protection Regulation (NDPR) standards. Our NDPR Certificate validates our data-handling processes, and all collected information is stored securely and used transparently.
5. Regular Updates: Users are informed at every stage of their feedback journey, from acknowledgment to resolution, promoting trust and accountability.

Our Goal

Our primary goal is to amplify consumer voices and promote a culture of accountability, satisfaction, and transparency in the marketplace. We strive to empower consumers by ensuring that their feedback influences positive change.

Vision Statement

To be the leading platform for amplifying consumer voices, fostering a culture of satisfaction, accountability, and well-being by ensuring consumer feedback is acknowledged and addressed effectively.

Mission Statement

Our mission is to create a supportive and inclusive platform where consumers can:

• Share their experiences openly and safely.
• Receive fair resolutions to their concerns.
• Drive positive transformation and accountability in the marketplace.

We are committed to building a transparent, consumer-centric ecosystem where feedback drives improvement and fosters trust between consumers and businesses.